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Guest Experience Manager in Long Beach, CA at Echo Park

Date Posted: 10/18/2019

Job Snapshot

Job Description

The EchoPark Experience Manager is responsible for delivering an outstanding employment experience – coaching, assisting and helping each and every Experience Guide perform their tasks to the best of their abilities.   Our Experience Manager’s first priority is to support their teams.   Our guests want and deserve Experience Guides who are engaged and fulfilled retail professionals, your leadership is what makes this happen.  Our Experience Guides focus on treating the guest with respect by acknowledging their intelligence and being mindful of their time, so our Experience Managers develop these abilities across the enterprise.  To build the brand, our Experience Managers evangelize our business model and embody the vision to be among the greatest retailers in the Country.  To manage our business, our Experience Managers attend to our volume and guest satisfaction goals, and achieve the learning and development goals we set for our Experience Guides.   
Essential Functions –
•              Be a coach.  Motivate, counsel and monitor team performance
•              Utilize the Guest Satisfaction Playbook
•              Treat our Experience Guides as whole-people, understand they have life outside of work
•              Be a team-specialist
•              Provide an outstanding culture of communication
•              Use your seniority and influence to remove roadblocks for your team
•              Resolve conflicts for guests and associates, in a manner that builds the brand
•              Make sure each member of your team achieves their annual training and development goals
•              Stay "in the moment" with your team and make sure you're exceeding their expectations as a leader
•              Treat your teammates with respect – always
•              Help your team learn, deploy and enjoy our technology!
•              Keep an open mind about how we can build the brand
•              Have fun and celebrate with our Experience Guides and guests when they achieve their goal
Assignments –
•              Schedule staff to business needs ensuring work schedules are fair and equitable
•              Assess loan-to-value ratios across a broad product and price range
•              Meet production and guest satisfaction goals
•              Evaluate your teammates on process execution, brand-building behavior, and on characteristics that include attitude, consistency, energy, fellowship, reliability and other drivers of employment excellence
Minimum Qualifications –
  • Work habits that demonstrate an unrelenting passion for associate satisfaction and guest satisfaction
  • A clean motor vehicle record, credit report and clean criminal background record
  • Bilingual in English and Spanish preferred


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