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Title Specialist, Charlotte, North Carolina in Charlotte, NC at Echo Park

Date Posted: 12/14/2018

Job Snapshot

Job Description

Job Summary:
The EchoPark Title Specialist handles the legal transfer of documents for the Department of Motor Vehicles.  This includes verifying all costs with the accounting department, including the costs of reconditioning and additional equipment selected by the purchaser.
Essential Functions –
  • Realize first and foremost that the overall objective is the guest’s satisfaction which is the benchmark for success
Everyone is your customer – vendors, associates and guests
  • Treat the guest as you would a guest in your home – always
Be open minded and stay ready to continually innovate
Accept and embrace all responsibilities
  • Answer customer questions, accurately, openly, honestly
  • Work with other team members to problem solve in order to efficiently address a guest’s need
  • Follow all company policies and procedures
Assignments -
Process all used vehicles for registration in the state in which they will be titled
Prepare tax and title documents
Submit all legal transfer work to the Department of Motor Vehicles
Check for accuracy in the application and ensures that all information is complete
Maintain a system to verify out-of-state titles
Compile and maintain a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the Office Manager at the end of month
Perform physical inventory
Stay abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations
Conduct periodic training sessions for Document Specialists and Experience Guides regarding title regulations and procedures, and issue a written memo whenever regulations change
Minimum Qualifications –
High school diploma or equivalent
  • Excellent communication skills
  • Professional personal appearance
  • Ability to take ownership of the details – large and small
  • Work habits that are guest-centric and committed to exceeding the guest’s needs
  • Ability to utilize our technology and stay current with our technology training
Ability to pass pre-employment testing to include background checks, MVR, drug test and credit report
  • All applicants must perform duties and responsibilities in a safe manner
Desired Experience –
Two years of experience processing title documents
Experience with Colorado taxes
Experience with accounting systems (ADP preferred)
Prefer some experience with automotive billing
A history of success in a team environment
Experience using good problem solving skills, and taking the initiative to think critically to identify improvement opportunities
Experience with web-based search applications

Are you interested in joining our Charlotte team as a Title Specialist? Apply today or contact us at 855-920-5038 or by email at