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Car Sales, Guest Experience Manager, Charlotte, North Carolina in Charlotte, NC at Echo Park

Date Posted: 8/7/2018

Job Snapshot

Job Description

The EchoPark ExperienceManager is responsible for delivering an outstanding employmentexperience – coaching, assisting and helping each and every Experience Guideperform their tasks to the best of their abilities.   Our ExperienceManager’s first priority is to support their teams.   Our guests wantand deserve Experience Guides who are engaged and fulfilled retailprofessionals, your leadership is what makes this happen.  Our ExperienceGuides focus on treating the guest with respect by acknowledging theirintelligence and being mindful of their time, so our Experience Managersdevelop these abilities across the enterprise.  To build the brand, ourExperience Managers evangelize our business model and embody the vision to beamong the greatest retailers in the Country.  To manage our business, ourExperience Managers attend to our volume and guest satisfaction goals, andachieve the learning and development goals we set for our Experience Guides.  
Essential Functions –
•             Be a coach. Motivate, counsel and monitor team performance
•             Utilize the GuestSatisfaction Playbook
•             Treat our ExperienceGuides as whole-people, understand they have life outside of work
•             Be a team-specialist
•             Provide an outstandingculture of communication
•             Use your seniority andinfluence to remove roadblocks for your team
•             Resolve conflicts forguests and associates, in a manner that builds the brand
•             Make sure each member ofyour team achieves their annual training and development goals
•             Stay "in themoment" with your team and make sure you're exceeding their expectations as a leader
•             Treat your teammateswith respect – always
•             Help your team learn,deploy and enjoy our technology!
•             Keep an open mind abouthow we can build the brand
•             Have fun and celebratewith our Experience Guides and guests when they achieve their goal
Assignments –
•             Schedule staff tobusiness needs ensuring work schedules are fair and equitable
•             Assess loan-to-valueratios across a broad product and price range
•             Meet production andguest satisfaction goals
•             Evaluate your teammateson process execution, brand-building behavior, and on characteristics thatinclude attitude, consistency, energy, fellowship, reliability and otherdrivers of employment excellence
Minimum Qualifications –
  • Work habits that demonstrate an unrelenting passion for associate satisfaction and guest satisfaction
  • A clean motor vehicle record, credit report and clean criminal background record
  • Bilingual in English and Spanish preferred
Are you interested in joining our Charlotte team as a Guest Experience Manager? Apply today or contact us at 855-920-5038 or by email at 


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